Training & Support


Once your lease is signed, Dollar Store Services’ Operations Manager will be in constant contact with every new store-owner. Together, they will coordinate the pre-build-out process, ensuring that all permits and licenses required have been addressed, and follow through with landlords and contractors to make sure that the store space is ready as quickly as possible. Members of the Operations Staff will work with you on the sourcing and design of your exterior signage, and later will coordinate the timely arrival of your opening orders; merchandise, equipment, and supplies.

Once the store space is ready, we send to the store site one of our Build-out Supervisors who will coordinate the build-out crew in the assembly and installation of fixtures, and the stocking of all merchandise. Store owners are encouraged to be available during the build-out process, as the Build-out Supervisor will be demonstrating various stocking techniques, set up of the cash registers, and freight processing. On the last day of the build-out, the store is ready to open.

The Build-out Supervisor will be there to ensure that the new owner is comfortable in their role as business owners. JW Imports, a wholesale company, will assign a representative to work with each new store-owner. They will provide detailed information regarding over 70 suppliers, including discounted pricing, freight concessions, and special promotions. A representative will also work with you on securing seasonal merchandise and assist you in selecting suppliers that can provide you, based on your geographical location, the most cost-effective purchasing opportunities. Your Wholesale Representative will contact you on a regular basis, and provide you with the weekly newsletter. The “Dollars & Sense” newsletter is full of information on exciting new merchandise as soon as it becomes available, and discusses topics such as how to get ready for upcoming holidays, tips from other retailers, and much, much more. Your representative will do a great job for you—just ask our references!
Many new store-owners have retail and management experience, or have owned businesses previously. For those that do not, customized, thorough training is available. Manuals, workbooks, and other materials are used to guide the store-owner through the operational aspects of running a retail business. This training typically begins several weeks prior to the build-out, and includes follow up training support once the store has opened.

At the end of the first 30 days of each new store’s business, Dollar Store Services, Inc. offers to perform a formal review of the store. The Store Owner submits a video of the entire store; we review the video in conjunction with the daily sales records, purchasing log, advertising history, payroll information, and the first month’s Profit and Loss Statement. Our Senior Management Staff participates in this 30-day review in an effort to confirm the new owners understand the workings of their business and are headed in the right direction. Additionally, at this same time, we will provide each owner with a form and ask them to grade our performance in the many areas involved in the setting up of their new store; we welcome your suggestions!


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Dollar Store Services
5075 W. Diablo Dr. Ste. 200
Las Vegas, NV 89118

1-800-829-2915
FAX: 1-702-382-8454
TEL: 1-702-382-8444
Email: sales@dollarstoreservices.com
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