On Going Services for the Life of Your Business
Our training program is customizable to fit your schedule. Our experienced and professional Trainers make learning easy. Once your store's location has been firmed up and your purchase agreement finalized, we immediately start your phone training and then move on to your detailed training. Training is done over the phone and through a series of online modules. This training can be completed over a period of time and on YOUR schedule. As you complete each training module, your trainer is always available to you for follow up questions to make sure all material is clearly understood. The phone portion of the training is focused on review all suppliers, your opening orders, and how to do the things necessary to establish your business, prior to your store set up.
Your Training covers more than 25 key topics, including:
- Review of your store operations manual
- Opening and Closing the store
- Vendor orders and Adding new vendors
- Role-playing on sales driving techniques
- Seasonal purchasing and merchandising
- Physical walk-through to review store standards
- Handling sales transactions
- Balancing sales report activity
- Managing your personnel
- Tracking cash flow with our custom designed budgeting spreadsheets
Your training will include practical assignments and testing so that your Trainer can verify your level of understanding and readiness. Once your training is completed, you will work with your Set up Supervisor upon his arrival on site to ensure that your equipment (balloon inflation, cash handling, etc) are all ready for your first day of business.
A November 2012 study by Dun Bradstreet © found that "90% of small businesses that fail, do so because of lack of skills and knowledge on the part of the owner." Our training and support is designed to completely eliminate this lack-of-experience factor at no additional cost to you. We excel at ensuring the operational success of our store owners; You supply the guts and passion, we'll supply the experience!
As the store is opening, a New Store Supervisor is assigned who will be in constant communication with the store owner during at minimum the first 60 days of store operations. This individual will review key elements of the business to ensure that there is a proper level of understanding regarding store operations and that the new owner has proper cost controls in place. The New Store Supervisor will help the new store owner place and review orders, ensure the right number of employees, evaluate inventory levels, and help the owner control overall costs and confirm that they have all the right product lines to be most successful.
Customer support is always available. Our staff of customer service professionals is here to answer any question or help with any problem. It does not matter if the store owner just opened or has been in business for years. If a client has an issue, we intend to help fix it. There is no fee for on-going support!
At the end of the first 30 days of business we offer to perform a formal review of the new store. We understand each new store owner has varied experience, so we offer to have senior management review key elements of the business to ensure there is a proper level of understanding regarding store operations and that the new owner has proper cost controls in place.
Dollar Store Services makes extensive training, information and tools available to store owners that will help them better understand and execute advertising their store and promoting their products.
We are constantly updating the advertising and promotional materials we offer our clients based on the products offered and trends in the Dollar Store industry in order to ensure the highest possible visibility for the store. These tools and materials are always available; our owners are encouraged to utilize them to keep their business vital and growing.